# {{PROJECT_NAME}} Handover SOP

Version {{VERSION}} · {{DATE}} · Problems: email {{EMAIL_GROUP}} (section 5)

{{ONE_LINE: what the bot does, from which app or portal, and what it produces}}

## 1. How to run

1. {{e.g. Open https://... in Chrome / Open "<app>" from the Desktop.}}
2. {{e.g. Sign in with the team password.}}
3. {{e.g. Click "Run".}}
4. {{e.g. Wait until the status says "Finished" or "Stopped" (section 2).}}

**Before you click {{RUN_LABEL}}:**
- {{WHAT A NEW CLICK DOES: e.g. "Every click starts a fresh run on today's data. It deletes the previous run's reports first, so download them before you click."}}
- {{e.g. "Only one run at a time. A greyed-out button means a run is going."}}

## 2. What you see while it runs

| Where on the screen | What it shows |
|---|---|
| {{AREA, exact label}} | {{TEXTS IT SHOWS, in order}} |

**A normal run:**
1. {{e.g. Both lanes say "Signing in…".}}
2. {{e.g. Each lane fills: "3 of 10 locations".}}
3. {{e.g. Status "Finished", last line "Finished. Your reports are ready to download below."}}

| Step | The bot waits at most | Then |
|---|---|---|
| {{STEP}} | {{e.g. 3 min}} | {{e.g. skips that location / stops / retries 3 times}} |

**Step in only when:** {{e.g. the run has ended, or nothing new has appeared for 10 minutes}}.

## 3. Result

- **Good run:** {{HOW IT ENDS ON SCREEN}}
- **Needs a look:** {{HOW IT ENDS, including any misleading green or "Finished"}}

**Where:** {{e.g. Reports box → Download. Excel: Summary sheet, Reconciliation sheet, Result column.}}

| Status | Meaning | What you do |
|---|---|---|
| {{STATUS}} | {{ONE LINE}} | {{ACTION or "nothing"}} |

## 4. When something goes wrong

**How it shows:** {{e.g. a red or orange dot in the activity list under the Run button; the lane turns red}}.

| ID | Message you see | What it means | What you do |
|---|---|---|---|
| E01 | {{EXACT MESSAGE}} | {{ONE LINE}} | {{STEPS. "Email us" when ops can't fix it}} |

**Don't:**
- {{DON'T + short reason}}

**To stop it:** {{THE ONE RIGHT WAY}}

## 5. Email us

Email **{{EMAIL_GROUP}}** when section 4 says "email us", or when the same error comes back after one re-run. Answer: {{RESPONSE_TIME}}.

```
Subject: {{PROJECT_NAME}} - E<number> - <date>

Run started: <time from the screen>
Error: E<number> - <the message, copied>
Where: <location / item>
What I did: <e.g. ran it again once>
Attached: screenshot of the screen
```

**Never send:** passwords, {{SENSITIVE: e.g. the Excel reports (they hold patient names)}}.