The first real handover (MEK Charge Reconciliation) came out at 9 pages. Ops want it short: which URL to open and what to click, what shows where after the click, what to do when an exception comes, and how to email us. - Output is "<Project Name> Handover SOP" (HANDOVER-SOP.md + .docx) with 5 sections: how to run, what you see while it runs, result, when something goes wrong, email us. HANDOVER-DEV.md is dropped; dev-team findings go in the chat. - At most ~1,400 words; to_docx.py prints the word count and flags overflow, and renders *italic* for the variable parts of messages. - Every quoted message, label and URL is checked against the code. The SOP must say what clicking Run again does to the data. - One scan subagent; failure classes stay as a scan checklist. - Tebra reference rewritten in the SOP format; test, README, glossary updated; ADR-0005 supersedes ADR-0004. The handoff eval runner (tests/evals/run_handoff_eval.py) still grades an older 13-section format and was already out of date; not touched here. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
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{{PROJECT_NAME}} Handover SOP
Version {{VERSION}} · {{DATE}} · Problems: email {{EMAIL_GROUP}} (section 5)
{{ONE_LINE: what the bot does, from which app or portal, and what it produces}}
1. How to run
- {{e.g. Open https://... in Chrome / Open "" from the Desktop.}}
- {{e.g. Sign in with the team password.}}
- {{e.g. Click "Run".}}
- {{e.g. Wait until the status says "Finished" or "Stopped" (section 2).}}
Before you click {{RUN_LABEL}}:
- {{WHAT A NEW CLICK DOES: e.g. "Every click starts a fresh run on today's data. It deletes the previous run's reports first, so download them before you click."}}
- {{e.g. "Only one run at a time. A greyed-out button means a run is going."}}
2. What you see while it runs
| Where on the screen | What it shows |
|---|---|
| {{AREA, exact label}} | {{TEXTS IT SHOWS, in order}} |
A normal run:
- {{e.g. Both lanes say "Signing in…".}}
- {{e.g. Each lane fills: "3 of 10 locations".}}
- {{e.g. Status "Finished", last line "Finished. Your reports are ready to download below."}}
| Step | The bot waits at most | Then |
|---|---|---|
| {{STEP}} | {{e.g. 3 min}} | {{e.g. skips that location / stops / retries 3 times}} |
Step in only when: {{e.g. the run has ended, or nothing new has appeared for 10 minutes}}.
3. Result
- Good run: {{HOW IT ENDS ON SCREEN}}
- Needs a look: {{HOW IT ENDS, including any misleading green or "Finished"}}
Where: {{e.g. Reports box → Download. Excel: Summary sheet, Reconciliation sheet, Result column.}}
| Status | Meaning | What you do |
|---|---|---|
| {{STATUS}} | {{ONE LINE}} | {{ACTION or "nothing"}} |
4. When something goes wrong
How it shows: {{e.g. a red or orange dot in the activity list under the Run button; the lane turns red}}.
| ID | Message you see | What it means | What you do |
|---|---|---|---|
| E01 | {{EXACT MESSAGE}} | {{ONE LINE}} | {{STEPS. "Email us" when ops can't fix it}} |
Don't:
- {{DON'T + short reason}}
To stop it: {{THE ONE RIGHT WAY}}
5. Email us
Email {{EMAIL_GROUP}} when section 4 says "email us", or when the same error comes back after one re-run. Answer: {{RESPONSE_TIME}}.
Subject: {{PROJECT_NAME}} - E<number> - <date>
Run started: <time from the screen>
Error: E<number> - <the message, copied>
Where: <location / item>
What I did: <e.g. ran it again once>
Attached: screenshot of the screen
Never send: passwords, {{SENSITIVE: e.g. the Excel reports (they hold patient names)}}.