Files
Rpa_Skills/skills/rpa-bot-handoff/templates/HANDOVER-SOP.md
T
VasanthandClaude Opus 5.5 ff2f7fcd4a rpa-bot-handoff: one short Handover SOP (max 4 pages) instead of the 11-section guide
The first real handover (MEK Charge Reconciliation) came out at 9 pages.
Ops want it short: which URL to open and what to click, what shows where
after the click, what to do when an exception comes, and how to email us.

- Output is "<Project Name> Handover SOP" (HANDOVER-SOP.md + .docx) with
  5 sections: how to run, what you see while it runs, result, when
  something goes wrong, email us. HANDOVER-DEV.md is dropped; dev-team
  findings go in the chat.
- At most ~1,400 words; to_docx.py prints the word count and flags overflow,
  and renders *italic* for the variable parts of messages.
- Every quoted message, label and URL is checked against the code. The SOP
  must say what clicking Run again does to the data.
- One scan subagent; failure classes stay as a scan checklist.
- Tebra reference rewritten in the SOP format; test, README, glossary
  updated; ADR-0005 supersedes ADR-0004.

The handoff eval runner (tests/evals/run_handoff_eval.py) still grades an
older 13-section format and was already out of date; not touched here.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
2026-10-28 16:57:48 +05:30

74 lines
2.5 KiB
Markdown

# {{PROJECT_NAME}} Handover SOP
Version {{VERSION}} · {{DATE}} · Problems: email {{EMAIL_GROUP}} (section 5)
{{ONE_LINE: what the bot does, from which app or portal, and what it produces}}
## 1. How to run
1. {{e.g. Open https://... in Chrome / Open "<app>" from the Desktop.}}
2. {{e.g. Sign in with the team password.}}
3. {{e.g. Click "Run".}}
4. {{e.g. Wait until the status says "Finished" or "Stopped" (section 2).}}
**Before you click {{RUN_LABEL}}:**
- {{WHAT A NEW CLICK DOES: e.g. "Every click starts a fresh run on today's data. It deletes the previous run's reports first, so download them before you click."}}
- {{e.g. "Only one run at a time. A greyed-out button means a run is going."}}
## 2. What you see while it runs
| Where on the screen | What it shows |
|---|---|
| {{AREA, exact label}} | {{TEXTS IT SHOWS, in order}} |
**A normal run:**
1. {{e.g. Both lanes say "Signing in…".}}
2. {{e.g. Each lane fills: "3 of 10 locations".}}
3. {{e.g. Status "Finished", last line "Finished. Your reports are ready to download below."}}
| Step | The bot waits at most | Then |
|---|---|---|
| {{STEP}} | {{e.g. 3 min}} | {{e.g. skips that location / stops / retries 3 times}} |
**Step in only when:** {{e.g. the run has ended, or nothing new has appeared for 10 minutes}}.
## 3. Result
- **Good run:** {{HOW IT ENDS ON SCREEN}}
- **Needs a look:** {{HOW IT ENDS, including any misleading green or "Finished"}}
**Where:** {{e.g. Reports box → Download. Excel: Summary sheet, Reconciliation sheet, Result column.}}
| Status | Meaning | What you do |
|---|---|---|
| {{STATUS}} | {{ONE LINE}} | {{ACTION or "nothing"}} |
## 4. When something goes wrong
**How it shows:** {{e.g. a red or orange dot in the activity list under the Run button; the lane turns red}}.
| ID | Message you see | What it means | What you do |
|---|---|---|---|
| E01 | {{EXACT MESSAGE}} | {{ONE LINE}} | {{STEPS. "Email us" when ops can't fix it}} |
**Don't:**
- {{DON'T + short reason}}
**To stop it:** {{THE ONE RIGHT WAY}}
## 5. Email us
Email **{{EMAIL_GROUP}}** when section 4 says "email us", or when the same error comes back after one re-run. Answer: {{RESPONSE_TIME}}.
```
Subject: {{PROJECT_NAME}} - E<number> - <date>
Run started: <time from the screen>
Error: E<number> - <the message, copied>
Where: <location / item>
What I did: <e.g. ran it again once>
Attached: screenshot of the screen
```
**Never send:** passwords, {{SENSITIVE: e.g. the Excel reports (they hold patient names)}}.